Will my Electric Bike come fully assembled?
Bikes purchased in the store are fully assembled.
Electric bikes shipped to you come 85% pre-assembled. General tools are included, and assembly videos are available online to help you assemble your bike if needed.
All electric bicycles come with a User Manual, Tool Kit, and Charger.
How many days will it take to receive my order?
Orders typically ship in 1-2 business days (Mon-Fri). You will usually receive your order in 2-6 business days from the day it ships depending on your location. We always do the best we can to get your order out promptly.
Where do you ship for free to?
We are currently able to ship Electric Bikes to the Lower 48 States in the U.S. and there is no shipping fee.
We can ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories and other Countries. You will need to contact us for a quote.
Should I drain the battery completely before charging?
It is not necessary to completely drain the battery before charging. Batteries and chargers are all high-tech units and have built-in mechanisms that protect the battery from overcharging.
Do Electric Bikes require maintenance?
All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. Below is a list of regular maintenance activities you can expect to perform while owning a bike:
1 - Inspect the bike. Periodically and before each ride, check the bike components for signs of improper alignment, security and function.
2 - Clean the bike as needed, the bike should only be cleaned with a moist rag and non-corrosive biodegradable cleaners. DO NOT use pressure washers or a hose to clean your E-Bike. This can cause water damage to electrical components and will likely void the warranty.
3 - Perform routine maintenance checks. We advise that twice a year you perform these . If needed consult a local, certified, and reputable bike mechanic.
