Ride1Up
910-707-3031
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Frequently Asked Questions
Will my bike come fully assembled?
Bikes purchased in the store are fully assembled.
Electric bikes shipped to you come 85% pre-assembled. General tools are included, and assembly videos are available online to help you assemble your bike if needed.
All electric bicycles come with a User Manual, Tool Kit, and Charger.
How many days will it take to receive my order?
We typically ship in 1-2 business days from the time you place your order. You will usually receive your order in 2-6 business days from the day it ships depending on your location. We always do the best we can to get your order out promptly.
Where do you ship for free to?
We are currently able to ship Electric Bikes to the Lower 48 States in the U.S. and there is no shipping fee.
We can ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories and other Countries. You will need to contact us for a quote.
Can you ship outside the US or to PR, AK, & HI?
We can ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories and other Countries. You will need to contact us for a quote.
Should I drain the battery completely before charging?
It is not necessary to completely drain the battery before charging. Batteries and chargers are all high-tech units and have built-in mechanisms that protect the battery from overcharging.
Do Electric Bikes require maintenance?
All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. Below is a list of regular maintenance activities you can expect to perform while owning a bike:
1 - Inspect the bike. Periodically and before each ride, check the bike components for signs of improper alignment, security and function.
2 - Clean the bike as needed, the bike should only be cleaned with a moist rag and non-corrosive biodegradable cleaners. DO NOT use pressure washers or a hose to clean your E-Bike. This can cause water damage to electrical components and will likely void the warranty.
3 - Perform routine maintenance checks. We advise that twice a year you perform the checks . If needed consult a local, certified, and reputable bike mechanic.
Take note of any component wear such as cracks, scratches, or changes in color or operation. These changes may indicate that a part needs to be serviced or replaced. If the life of a component is surpassed it can cause unexpected loss of function, which can result in damage, serious injury, or even death.
Can Electric Bikes be ridden in the rain?
Electric bikes are able to be ridden in light rain, the battery and components are water resistant. Electric Bikes should not be submerged in standing water. Components such as the controller can be damaged by water or exposure to heavy rain. It is never a good idea to leave any e-bike outside in torrential rain.
Free Shipping
Free shipping on all eBikes & eTrikes
15-Day Return
All Mokwheel eBikes
Manufacturer Warranty
combined with Coastal eBike Companies A+ Support
Customer Service
Professional Customer Service Team
1401 N Lake Park Blvd. #44 Carolina Beach, NC. 28428
Phone: 910-707-3031
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