Welcome To Coastal Ebike Company - Sales Rentals & Service 910-707-3031
Welcome To Coastal Ebike Company - Sales Rentals & Service 910-707-3031
If you want to return your electric bicycle without any defects or damage, we only accept return requests submitted within 10 days of delivery. Please contact customer service at support@coastal-ebikes.com within 10 days of delivery. We will not accept returns of bicycles without defects or damage after 10 days. The Ebike must be in brand new condition with less than three miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. It must be in the same exact packaging and condition that you receive it in and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a restocking fee, and you will receive an 85% refund of the total order price less the return shipping cost.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
Return process (return application is only accepted by email, not by phone)
a. Submit you return request by mail. The email needs to include the order information, the reason for the return and pictures of the bike.
b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to support@coastal-ebikes.com
c. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
d. Your refund will be processed in three working days after our warehouse confirms receipt of the goods. Depending on your Bank it may take several days to show on your account.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
Any accessories ordered
Special orders
Used products
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.
Contact Us:
Monday – Friday: 8AM – 5PM (EST)
Email: support@coastal-bikes.com
Copyright © 2022 Coastal-Ebikes - All Rights Reserved.
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